Deliver exceptional technical and customer support as a Cloud Services Administrator. Manage inbound service requests, troubleshoot system and infrastructure issues, and maintain system availability. Collaborate with engineering teams to ensure business continuity.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Position: Cloud Services Administrator (Night Shift)
Duration: Permanent Placement
Location: Fully Remote
Schedule: M-F 8-5 in EST for first 2/3 months of training; Moves to Fri-Sun (7pm-7am)
Required Skills & Experience
- 3 years of experience supporting hybrid environments including Microsoft and Linux operating systems, with hands-on exposure to VMware vSphere virtualization and infrastructure patching routines.
- Skilled in desktop support across both physical and virtual platforms, with a strong grasp of networking fundamentals, hardware troubleshooting, and system maintenance best practices.
- Familiarity with enterprise-grade blade server technologies such as Cisco UCS and HP BladeSystem, and a solid understanding of datacenter-wide virtualization strategies.
- Background in customer-facing technical roles including help desk, call center, or service desk support, with a focus on delivering responsive and knowledgeable assistance.
Job Description
Insight Global is looking for a Remote Cloud Administrator to join their team. This person is responsible for delivering exceptional technical and customer support by managing inbound service requests and ensuring timely resolution using strong troubleshooting and communication skills. This role serves as the primary point of contact for customers, resolving system and infrastructure issues across Microsoft and Linux operating systems, VMware vSphere virtualization, and desktop technologies—both physical and virtual. The administrator actively monitors infrastructure, responds to alerts, and collaborates with engineering teams to maintain system availability and business continuity. Responsibilities include executing regular system patching, referencing technical documentation, and adhering to security protocols. Experience with advanced blade architectures such as Cisco UCS and HP BladeSystem, as well as datacenter-wide virtualization, is preferred. The role also involves supporting end-users, maintaining knowledge base resources, and escalating issues within established SLAs. Previous experience in customer service, help desk, or service desk environments is beneficial. A bachelor’s degree in Information Management, Computer Science, or a related field—or equivalent experience—is preferred.