Senior IT Support Specialist - Power Plant Operations

MUST be local to Chicago

This is a traveling role to different power plants in the Greater Chicago Metroplex

Experience in providing support for different locations such as warehouses, plants, or facilities.

• Provide on-site IT support for plant operations, addressing issues quickly and professionally.
• Strong communication/people skills are essential, dealing with high stress situations and upper management
• Assist in deploying networking and telecom equipment in coordination with the central Network Team.
• Offer hands-on support with server racks, switches, and basic networking infrastructure (no advanced programming/building required).
• Collaborate on team initiatives and assist with IT-related projects as needed.
• Deliver advanced technical support for desktop, laptop, and LAN users across office and plant environments, including senior leadership and field operations.
• Serve as the primary on-site IT contact, managing communication, coordination, and execution of local technology projects.
• Ensure compliance with all plant safety and operational protocols.
• Support IT operations during plant outages, system alerts, and emergency events.
• Track and resolve service requests through the internal ticketing system while documenting troubleshooting steps and resolutions.
• Provide system performance feedback and improvement suggestions to management.
• Maintain and follow standard operating procedures for imaging, configuration, and deployment of end-user devices.
• Diagnose and resolve issues related to hardware, software, networking, and printing.
• Participate in IT initiatives including system upgrades, relocations, and project-based implementations.
• Set up and support conference room technology, video conferencing, and virtual meetings.
• Collaborate with local site administrators to address region-specific IT needs and user requests.
• Manage hardware provisioning, software installations, and inventory tracking in coordination with asset management policies.
• Handle lifecycle management of PC equipment including installation, relocation, and decommissioning.
• Work closely with internal IT teams and vendors to complete site upgrades and ensure smooth project execution.
• Build and maintain strong working relationships with plant and corporate personnel.
• Travel regularly to multiple operational sites, primarily within Texas, with occasional trips to additional regions.
• Flexibility for overtime or weekend work as required by maintenance or outage schedules.

Technical Skills:

• Strong knowledge of PC hardware (Dell, Lenovo) and network peripherals.
• Hands-on experience with Windows 10/11, Office 365, MS Exchange, Teams, and Cisco AnyConnect VPN.
• Familiarity with mobile devices (iPhone, iPad, MacBook) and cross-platform support.
• Experience with remote administration tools, Intune/Microsoft Endpoint Manager, and system imaging.
• Excellent communication skills with the ability to support users across multiple levels of the organization.
• Microsoft certifications (MCP, MCSE) are a plus.