Implementation Specialist - Healthcare Reputation Management

The Activation & Integration Specialist is responsible for managing and executing the successful implementation of our product, the rater8 Visibility Engine, for new and existing clients. This role ensures that the solution is implemented efficiently, meets client requirements, and delivers an excellent customer experience throughout the process.

What you’ll do

• Coordinate and manage all phases of technical onboarding projects, from sales-handoff to post-launch technical support
• Work closely with client IT contact(s) to scope out and install interfaces for the appropriate Practice Management system/Electronic Health Record
• Collaborate cross-departmentally with internal teams (Sales, Client Success, Support, and Development) to uphold consistency and achieve shared goals
• Provide regular updates to clients and internal stakeholders regarding project status
• Develop and deliver client training sessions, user guides, and documentation
• Troubleshoot technical issues and coordinate resolutions promptly
• Identify opportunities for process improvements and contribute to best practice documentation
  
  

What you’ll bring

• Bachelor’s degree in Business, Information Systems, Project Management, or a related field (or equivalent experience), preferred
• 1-4 years of experience in implementation, onboarding, project coordination, or customer success
• Strong understanding of software implementation and/or system integration processes
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple projects and priorities simultaneously
• Technical aptitude and the ability to learn new systems quickly
  
  

Preferred Skills

• Proficiency in Windows, Zendesk, SQL, Postman
  
  

Compensation

• The expected salary range for this position is $60,000 to $70,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience
  
  

What You’ll Get

• Smart, intellectually curious, creative, supportive, and overall awesome colleagues!
• 100% remote, work from anywhere you have WiFi
• Medical, dental, and vision benefits
• Discounted pet insurance
• Unlimited PTO after 60 days of employment
• 401(k) after six months with company match
• Competitive salary
• Fast track career advancement with a high growth, Great Place to Work™ certified organization
• rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines
  
  

About Rater8

rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service.

Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.

rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

rater8 participates in E-Verify. As part of this program,we provide ‘Notice of E-Verify Participation’ and the ‘Right to Work’ information to all employees.

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