Talent Acquisition Operations Specialist

Framingham, MA 01701

3+ Months

100%Remote

Hybrid work model - standard 2 days a month in office (Framingham, MA) plus additional days predetermined by Manager or direct Supervisor.

Job Description:

The Talent Acquisition Operations Specialists provide diversified support for multiple recruiters in a dynamic fast-paced work environment. Our Operations Specialists possess strong communication skills and act as a liaison between the candidates, Hiring Managers, Recruiters and other Internal Business Partners. They must also possess strong organizational skills and the ability to multitask while maintaining attention to detail. They are resourceful and confident in problem solving. They must be able to work well independently as well as in a collaborative team environment.

Major Areas of Responsibility:

• Deliver a best-in-class candidate experience that reflects the client employment brand across all touchpoints.
• Provide agile, multi-functional support to recruiters across diverse business areas in a fast-paced, high-volume environment.
• Act as a trusted partner and liaison between candidates, recruiters, and hiring managers to ensure seamless communication and coordination.
• Manage candidate communications across email, phone, and text, maintaining timely and professional engagement.
• Schedule interviews-onsite, virtual, and phone-across global locations including Corporate Offices, Stores, and Distribution Centers.
• Coordinate candidate travel logistics, process reimbursements, and initiate relocation benefits as needed.
• Draft and issue offer letters, ensuring accuracy in compensation details and alignment with language standards.
• Initiate and monitor pre-hire background checks, proactively tracking progress and communicating key updates to stakeholders throughout the process.
• Launches onboarding workflows and ensures timely, clear communication with Hiring Managers and candidates to support a smooth transition to Day 1.
• Facilitate weekly U.S. New Hire Orientation for Home Office associates and conduct I-9 verification inspections.
• Partner with internal teams, including TA Strategy, HRXpress, Payroll to identify solutions and ensure accurate documentation and records for new hires.
• Maintain up-to-date candidate status reports and proactively communicate updates to recruiters.
• Ensure operational excellence by adhering to established Service Level Agreements (SLAs) and process standards.
  
  

Requirement:

• Bachelor's Degree or equivalent experience
• 1-2 years' experience in Talent Acquisition or Human Resources
• Proficient with Microsoft 365 (Excel, Outlook, Teams)
• Ability to multi-task in a high volume and fast paced environment while meeting deadlines and maintaining a positive and professional demeanor
• Demonstrates strong written and verbal communication with the flexibility to assess and tailor communication style to others
• Strong problem-solving, effective prioritization and organizational skills with high attention to detail
• Self-directed individual who can work independently, as well as collaborate as needed with peers or across functionally.
• Demonstrates flexibility and ability to pivot to business needs.
• Ability to build trustworthy, credible relationships and maintain a growth mindset
• Reliable Internet/ Wi-Fi connection required
  
  

#TB_EN