Job Description
Haystack is hiring on behalf of EOS IT Solutions
IT Support Engineer
United Kingdom (Fully Remote)
Description
EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services to some of the world’s leading brands. They deliver forward-thinking, multi-domain technology solutions with a focus on quality, innovation, and trusted global delivery.
As an IT Support Engineer, you’ll play a key role in maintaining and developing IT infrastructure across global operations. This is an exciting opportunity to work with cutting-edge technologies across Cloud, RPA, and AI, supporting the continued growth of a world-class technology provider.
Key responsibilities
- Provide first-line technical support to clients via phone, email, remote access, and on-site visits.
- Troubleshoot and resolve issues across hardware, software, networking, and AV systems.
- Collaborate with on-site technicians and third-party vendors (Cisco, Microsoft, QSC, Crestron, Biamp).
- Maintain and optimize infrastructure performance, reliability, and security.
- Support backup, recovery, and disaster planning strategies.
- Ensure high service standards and minimal downtime in line with SLAs.
- Monitor emerging technologies and recommend improvements where relevant.
- Contribute to IT strategy execution, continuous improvement, and process documentation.
- Manage multiple tickets simultaneously with strong time management and prioritization.
About you
- Proven experience in an IT Support or Engineering role.
- Strong troubleshooting skills across diverse systems and technologies.
- Excellent communication skills, with the ability to translate technical detail for non-technical users.
- Analytical, pragmatic, and proactive approach to problem-solving.
- Passion for learning and developing in modern IT and AV technologies.
- Comfortable working in a dynamic, global environment with shift-based support.
Preferred skills
- Degree in IT or related field (or equivalent experience).
- Familiarity with AV/VC technologies (Crestron, QSC, Biamp, Cisco Webex, Microsoft Teams Rooms).
- Recognised certifications (CompTIA, Microsoft, Cisco, ITIL).
- Experience with WAN, MPLS, VPN, or SD-WAN technologies.
- Strong documentation and reporting abilities.
Why join EOS IT Solutions
- Work fully remotely with global exposure.
- Join a rapidly growing international IT provider.
- Develop your skills across enterprise-grade technology environments.
- Collaborative culture with opportunities to innovate and grow.
Apply now to join EOS IT Solutions and be part of a global team delivering world-class IT support.