Job Description
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as Procurement Helpdesk Specialist will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Responsibilities:
The chance to work for Employer of the Year 2023!
As part of this project, your role as Procurement Helpdesk Specialist will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
Responsibilities:
- Ensures all incoming Procurement Services requests: PR to PO / Helpdesk queries / Chats are responded/treated on a day-to-day basis within the agreed SLA and accuracy;
- Meeting SLAs, Dashboard Reports, Escalation process;
- Methodical with a process orientated approach to work;
- Propose improvement initiatives - participate to quality improvement projects;
- Participate to meetings related to robotic process automation and propose improvement ideas for efficiency increase;
- Perform problem analysis, including root cause analysis for escalations;
- Create different reports for Business / internal purpose;
- Provide support to end users & team members;
- Ensure adherence to process essentials and compliance to customer requirements;
- Provide training to new joiners;
- Organize (prepare documentation) and provide training to client key users & to client suppliers on regular & ad-hoc basis;
- Active participation to all client and internal projects/programs.
- Fluent in written and spoken English;
- Procurement domain knowledge;
- Helpdesk/Customer care experience
- Experience using Procurement systems (preferable Ariba, SAP, SRM) and ticketing tools (SNOW);
- Excellent customer service/communication skills;
- Highly Quality focused with excellent attention to details;
- Analytical thinking;
- Very good knowledge of Microsoft Excel;
- Proactivity: assume responsibility, actively involved;
- Ability to keep tight deadlines, planning and organizing capacity;
- A bachelor's degree in any stream.
The chance to work for Employer of the Year 2023!
- Competitive salary with attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Relocation package for candidates outside of TIMIS county;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Professional development through a variety of training programs (hard/soft skills);
- BOOKSTER opportunities;
- Nice designed and central business office;
- Coffee and tea on the house;
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.