Job Description
🧑💻 L2/L3 Technical Support – Argentina Only
Our client is looking for a proactive and tech-savvy L2/L3 Technical Support professional to join their global team. This role is with an innovative software and AI resources company that helps organizations build intelligent, customer-focused support operations.
You’ll be the go-to expert for complex technical issues, working closely with Product and Engineering teams to resolve escalations, improve processes, and enhance the customer experience.
Key Responsibilities
- Provide advanced (Level 2/3) technical support via email, chat, and phone.
- Troubleshoot and analyze HAR files, console logs, SQL queries, and product performance issues.
- Collaborate with Product and Engineering teams to resolve bugs and feature requests.
- Document solutions, update internal knowledge bases, and create customer-facing resources.
- Manage escalations and ensure clear, proactive communication with customers.
- Based in Argentina (mandatory)
- Advanced or native English (written & spoken)
- 3+ years in Level 2/3 technical support, ideally within a SaaS or software company.
- Hands-on experience with JIRA Service Management / Atlassian tools.
- Strong analytical, problem-solving, and communication skills.
- Availability for a full-time remote role (40 hours/week), working a 6:30 AM Buenos Aires shift, including a 1-hour lunch break.
- Able to start within two weeks.
- Work 100% remotely with a global, collaborative team.
- Contribute to innovative projects and make a real impact.
- Join a fast-growing company with strong values and room to grow.
- Paid time off (PTO) and all Argentine national holidays off.
- Company-provided laptop and equipment to set you up for success.