Sr. Integration (MuleSoft Integration Support Engineer) || Fort Mill, SC ||

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Job Title: Sr. IT Support Analyst Integration (MuleSoft Integration Support Engineer)

Location: Fort Mill, SC (Onsite)(Relocation candidates fine)

Duration: 6 Months (Contract)

Eligibility: U.S. Citizens -Native

Request

ID:

26092-1

Role Overview

The Sr. IT Support Analyst Integration will be responsible for managing and supporting custom API solutions, API platform management, and system integrations. The role demands a strong background in MuleSoft, Azure Integration Services, and hands-on experience with integration, monitoring, and troubleshooting in a fast-paced enterprise environment.

Key Responsibilities

• Provide advanced technical support to resolve complex issues related to MuleSoft integrations, including diagnosing and troubleshooting system and performance issues.
• Collaborate with developers to identify root causes and implement effective resolutions.
• Manage integrations with other systems and tools to ensure seamless data flow and process automation.
• Deliver expert end-user support, troubleshooting issues promptly to maintain uptime and performance.
• Lead initiatives to improve the reliability, stability, and performance of integration systems, focusing on end-user experience and availability.
• Proactively identify and remediate potential issues to minimize operational impact.
• Participate in major incident response and root cause analysis; implement preventive measures and permanent fixes.
• Manage daily incident resolution, conduct system health checks, and collaborate with internal teams and business stakeholders for issue resolution.
• Assist in deployments and ensure smooth transitions with minimal disruption to business operations.
• Recommend and implement process improvements and best practices for the integration support team.
  
  

Required Skills & Experience

Skill Area

Description

Experience

MuleSoft & Integration

Strong hands-on experience with MuleSoft and Azure Integration Services (AIS)

7 10 years

API & System Integration

Deep understanding of REST APIs, SSO, LDAP, and integration with platforms like Salesforce

Required

Monitoring & Troubleshooting

Proficiency in Dynatrace and Splunk for monitoring system health and analyzing incidents

Required

Programming/Scripting

Familiarity with Python for automation and support tasks

Preferred

Domain Expertise

Experience in Retail/E-commerce integration environments

Preferred

Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to handle pressure in a fast-paced support environment.
• Proactive approach toward system optimization and issue prevention.