Director of Human Resources, Openings & Conversions, ASPAC

Organization- Regional Office - ASPAC

Summary

This role partners with HR and Operational leadership teams to ensure the successful opening and conversion of hotels across Asia Pacific. As Hyatt’s primary Human Resources liaison for new hotel projects, the position is responsible for establishing standardized processes to monitor, assess, and report on the implementation of HR-related activities.

The role proactively identifies and mitigates risks that could impact hiring timelines, financial outcomes, or brand integrity, ensuring alignment with Hyatt’s strategic objectives.

• Project Leadership & HR Delivery
  
  

Lead the HR function to ensure hotel projects progress from signing to opening efficiently, collaboratively, and in alignment with deal terms.

• Market Alignment & Compliance
  
  

Ensure HR practices are tailored to local labor markets and comply with regional guidelines, with good collaboration support from Area HR Directors.

• HR Market Research
  
  

Conduct or coordinate in-depth HR market research to inform strategic positioning and develop tailored HR roadmaps.

• Workforce Planning
  
  

Collaborate with technical services and development teams to create and refine staffing guides based on Preliminary Area Programs (PAPs).

• Budget & Financial Planning
  
  

Partner with O&C Finance, cross-functional teams, and appointed General Managers to develop manning guides and pre-opening/conversion budgets.

• Stakeholder Engagement
  
  

Build strong relationships with O&C Functional Team, General Managers, Leadership teams, and owners to align HR strategies with project vision and commercial goals.

• Risk Management
  
  

Identify and communicate potential risks or delays affecting HR deliverables, and implement mitigation strategies.

• Standardization & Operational Readiness
  
  

Drive standardization across all pre-opening activities, including visit schedules, kick-off meetings, recruitment plans, workshops, training, and trial runs.

• Talent Acquisition, onboarding and talent management
  
  

Mentor and support HR leaders in opening and conversion hotels through talent acquisition, onboarding, regular check-ins, and collaboration with Area DHRs.

• Initiate Learning programs & Hyatt culture & value
  
  

With the support of ASPAC L&D team, initiate and implement the ASPAC Learning Framwork in new opening hotels. This also includes Hyatt Values, leadership expectations, HWoW initiation in the new properties.

• Compensation & benefits
  
  

With the support of ASPAC Total Rewards, properly guide the salary structure design. Ensure affordable personnel cost and pay competitiveness with differentiations.

• Knowledge Sharing & Best Practices
  
  

Capture and disseminate best practices from previous openings to enhance efficiency and effectiveness across the hotel pipeline.

• Owner & GM Relations
  
  

Engage with owners and their teams to align on HR expectations and support GM onboarding, including visa processes (thourgh 3rd party visa service provider such as Links) and recruitment challenges.

• Post-Opening Transition
  
  

Coordinate post-opening support and facilitate the handover of HR responsibilities to Area DHRs with comprehensive documentation and guidance.

• Talent management (mobility) of Hotel conversions and closure
  
  

Identify talents and ensure top talents are retained in Hyatt with new opportunities, support impacted colleagues to look for new assignment/relocation. or a smooth “Move-on”.

Qualifications

Experience

• Minimum 10 years of progressive Human Resources leadership experience within the hospitality industry, with a strong emphasis on hotel openings, conversions, and pre-opening operations.
• Demonstrated success in leading complex, multi-property projects across diverse geographies, preferably within the Asia Pacific region.
• Proven ability to influence senior stakeholders, manage cross-functional teams, and drive strategic HR initiatives in alignment with business objectives.
• Experience in standardizing HR processes and implementing scalable frameworks across multiple hotel openings.
  
  

Education

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field is required.
• Master’s degree or MBA is highly desirable.
  
  

Certificates, Licenses, Registrations

• Professional HR certifications (e.g., SHRM-SCP, CIPD, SPHR) are preferred and considered an asset.
  
  

Computer Skills Needed to Perform this Job

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), HRIS platforms, and project management tools.
• Familiarity with data analytics tools and HR dashboards is a plus.
  
  

Additional Comments And Requirements

• Willingness and ability to travel extensively across Asia Pacific to support hotel openings and conversions.
• Strong interpersonal, communication, and stakeholder management skills.
• Strategic thinker with a hands-on approach and the ability to operate effectively in a dynamic, fast-paced environment.
• Fluent in English; proficiency in additional Asian languages is advantageous.