Manager ICT Infrastructure and Operations

Employment Type: Permanent Full Time

Classification: Health Manager Level 5

Remuneration: $166,678 - $176,563+ 12% Superannuation + Salary Packaging

Hours per Week: 38

Requisition ID: REQ618405

Location: Charlestown

Applications Close: Sunday the 9th of November

Shape the Future of Digital Health in the Hunter Region

Hunter New England Local Health District (HNELHD) is seeking an energetic, motivated, and visionary ICT Infrastructure and Operations Manager to lead one of the region’s largest and most dynamic ICT Infrastructure teams.

This key leadership role will see you at the forefront of digital transformation, supporting world-class healthcare delivery for over a million people each year.

About The Role

Reporting to the Executive Director, ICT Services, you’ll provide strategic and operational leadership across the full spectrum of ICT infrastructure - networks, telecommunications, hosting, and end-user computing. You’ll be responsible for:

• Setting the strategic direction and planning for ICT infrastructure and operations, ensuring alignment with organisational goals and the Digital Strategy 2020–2025
• Leading a high-performing team of ICT professionals
• Managing service performance and ensuring technical excellence
• Providing expert advice and driving continual improvement
• Overseeing procurement, vendor management, and budget performance
• Supporting the delivery of major digital initiatives aligned with the Digital Strategy 2020–2025, including the transition to Cloud services and infrastructure for major facility redevelopments such as the John Hunter Health & Innovation Precinct and Manning Hospital.
  
  

This is a rare opportunity to influence the design and delivery of modern, scalable, and secure ICT systems that directly impact patient care across the district.

About You

You’re an experienced ICT leader who thrives on innovation and collaboration. You’ll bring:

• A strong background managing large and complex ICT environments
• A deep understanding of infrastructure technologies, information security, and government standard
• Exceptional communication, stakeholder engagement, and vendor management skills
• Proven experience implementing frameworks such as PRINCE2 and ITIL
• A commitment to service excellence and developing team capability
  
  

To be successful in this role, you will have a solid background in team leadership, building future capability, and fostering talent. You will have a firm grasp on emerging trends, have a background in ICT Infrastructure and look for innovative ways to solve problems. 

Why HNELHD?

At HNELHD, you’ll be part of a forward-thinking organisation that values Collaboration, Openness, Respect, and Empowerment.

We Offer

• Monthly ADOs (for full-time employees)
• 4 weeks annual leave
• Salary packaging and superannuation options
• Fitness Passport and Employee Assistance Program
• Ongoing professional development opportunities
• The chance to work on major, state-significant digital health initiative
  
  

If you’re ready to take the next step in your ICT leadership career and contribute to transformative digital healthcare initiatives, we’d love to hear from you.

Need more information?

• Click here for the Position Description
• Find out more about applying for this position
  
  

For role related queries or questions contact Rachel McGovern on Rachel.McGovern@health.nsw.gov.au

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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