Customer Success Advisor

Join a Top-Rated US Tech Company in Big Data Analytics.

Smart Apartment Data, a five-star employee-rated company and Best & Brightest Companies to Work For winner, is on the cutting edge of Big Data in real estate. We offer a fun, collaborative environment, generous pay with bonuses, and a strong work-life balance. For 20+ years, we've been the market leading in big data analytics for U.S. —empowering brokers, investors, and analysts with real-time market intelligence.

Meet our hiring team here:https://vimeo.com/1057933773/3260b5ba8b

About The Role

We're looking for a Customer Success Advisor who loves solving problems, building relationships, and creating meaningful impact.

This role bridges Sales, Operations, and Training — ensuring our customers receive timely solutions, support, and clear communication across teams.

If you enjoy helping others succeed, thinking critically through complex situations, and working with a positive, collaborative mindset, this could be the right next step for you.

What You'll Do

• Act as the main point of contact for enterprise customers — guiding them through onboarding, training, and issue resolution
• Coordinate with Sales, Operations, and Research teams to troubleshoot and follow through on client requests
• Analyze challenges, propose practical solutions, and ensure customer satisfaction through proactive communication
• Manage customer relationships with professionalism, empathy, and accountability
• Track and document all touchpoints and outcomes in CRM and internal systems
• Work with internal departments to improve process efficiency and ensure smooth collaboration
  
  

Requirements

• 1-5 years of customer-facing or coordination experience
• Strong communicator and natural problem-solver
• Calm, professional, and eager to learn
• Warm, approachable, and emotionally intelligent
  
  

Benefits

• Fully remote work setup
• Growth-focused environment
• Work with supportive, collaborative teams
• Real opportunity to make an impact