Job Description
Requirements
Profile: Project Manager/Service Manager.
Knowledge: Microservicios.
Studies: Graduate.
Languages: English.
Minimum experience required: 5 to 7 years.
Description
Passionate about operational excellence and service delivery, the IT Service Manager & Project Manager will ensure business continuity, efficiency, and client satisfaction across complex IT and business service environments. This role involves managing service delivery for UK-based clients, driving continuous improvement, and ensuring strict adherence to SLAs, KPIs, and financial targets.
The successful candidate will be responsible for coordinating multidisciplinary teams, optimizing service operations, and aligning processes with organizational goals, while maintaining strong stakeholder relationships and clear communication across all levels.
Key Responsibilities
- Manage end-to-end IT and business service delivery, ensuring SLA and KPI compliance.
- Act as the primary contact for clients, overseeing incident, problem, and change management processes.
- Lead continuous improvement initiatives to enhance service quality, stability, and performance.
- Coordinate with technical and business teams to ensure seamless service operations.
- Monitor service performance and produce detailed service and financial reports (using Power BI or similar tools).
- Ensure alignment between business objectives and service operations.
- Oversee project delivery from planning to execution, managing timelines, budgets, and resources.
- Identify risks and implement mitigation strategies to maintain service continuity.
- Facilitate communication between internal teams, vendors, and client stakeholders.
- Drive adoption of ITIL and Lean principles across service processes.
- Manage governance meetings, reporting cycles, and escalation processes.
- 5–7 years of experience in Service Management, Operations Management, or Project Management.
- Strong understanding of ITIL framework and Lean methodologies.
- Proven track record in service delivery, stakeholder management, and financial oversight.
- Experience with tools such as ServiceNow, Jira, Power BI, and Microsoft 365.
- Excellent communication, analytical, and organizational skills.
- Strong problem-solving mindset with a focus on business impact and customer satisfaction.
- ITIL Certification (Foundation or higher).
- Project Management certification (e.g., PRINCE2, PMP, or Agile).
- Experience in IT service delivery for international or UK-based clients.
- Background in technology-driven organizations or managed service environments.
Start date (initial contract): 27/10/2025.
End date (initial contract): 30/04/2026, possibility of extension beyond this period.
Rate: 290€-310€/day.