Incident Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Incident Manager in United States.

We are seeking an experienced and detail-oriented Incident Manager to lead and optimize incident response across a fast-paced SaaS platform. In this role, you will ensure that incidents are handled efficiently, with clear communication, timely coordination, and well-documented outcomes. You will work closely with engineering, product, support, and leadership teams to improve reliability and minimize customer impact. The ideal candidate thrives under pressure, has a strong operational mindset, and is passionate about building robust processes that enhance trust and system resilience. This role offers the opportunity to influence incident management strategy and drive measurable improvements across the organization.

Accountabilities:

• Lead incident communications, coordinating across engineering, product, support, and leadership teams
• Ensure stakeholders and customers receive timely, accurate, and clear information
• Drive incident resolution and coordination in both real-time and asynchronous contexts, enabling distributed teams to progress efficiently
• Maintain clear incident timelines, roles, and action items without replacing technical ownership
• Utilize and improve incident management tools to streamline reporting, communication, and tracking
• Facilitate blameless postmortems for high-impact incidents, ensuring follow-ups are owned and outcomes are reported to leadership
• Track incident trends, measure metrics such as response and resolution times, and identify opportunities to reduce incidents
• Present clear reports and insights to executive leadership highlighting learnings and improvements
  
  
  

Requirements

• Proven experience managing incident communications in SaaS or cloud environments
• Strong written and verbal communication skills, adaptable for technical, executive, and customer audiences
• Hands-on experience with modern incident management tools (Incident.io, Rootly, FireHydrant)
• Demonstrated ability to analyze incident metrics, identify trends, and provide actionable insights to leadership
• Experience facilitating blameless postmortems, tracking follow-ups, and ensuring accountability
• Familiarity with SRE and DevOps practices
• Ability to stay organized and calm in fast-paced situations
• Strong focus on clarity, transparency, and building trust. Preferred:
• Background in SRE, DevOps, or technical program management
• Experience supporting distributed teams across time zones
• Knowledge of SLIs, SLOs, and reliability frameworks
  
  
  

Benefits

• Competitive salary range ($266,000-$380,000 USD, depending on experience)
• Unlimited PTO and paid holidays, including company-wide closure days
• Paid volunteer time (Veeam Care Days)
• Medical, dental, and vision coverage starting day one, with multiple plan options
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options, with employer HSA contributions
• Life and AD&D insurance coverage for employees and family members
• Company-paid short-term and long-term disability insurance
• Family planning support including fertility, adoption, and surrogacy resources
• Paid parental leave
• Employee assistance program and mental health support
• 401(k) retirement plan
• Access to professional development resources, mentoring, and on-demand learning libraries
• Flexible work environment with remote opportunities within the United States
  
  

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job's core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the hiring company, which then determines the next steps, including interviews or additional assessments.

Thank you for your interest!

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