Job Description
Technical Support Specialist
- fully remote supporting CST (hours between 7AM-5PM)
- Note: this is SaaS support
Pay: $34-36 per hour W2
Duration: 6+ months; extendable/potential to convert
Schedule: M-F, 40 hours per week
- Overview: contributes to post live technical support services to customers including troubleshooting, problem resolution and maintenance of products and services. Interfaces with appropriate departments in coordination, planning and implementation of various activities.
- Provide a high level of technical support and assistance for customers and consultants using in-depth knowledge of technical customer service
- Liaise with internal escalation, development and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus
- Implementing and supporting various advanced features and integrations to ensure high availability of data and back end processes
- Test and identify defects by documenting in the tracking system for the attention of the development team
- Write SQL queries to aid in troubleshooting of application and data requests
- Troubleshoot application and interface related issues and modify site configurations based on best practices
Experience:
- 5+ years of technical support experience ideally for SaaS or healthcare tech
- SQL skills needed (able to write queries, not just manipulate)
- Knowledge of cloud computing platforms (e.g., Azure, Google Cloud, AWS)
- Education: high school diploma required; degree preferred
- Preferred: Experience with healthcare software