Job Description
- Lead business and technical architectural decision-making for critical business processes and systems, ensuring scalable and sustainable solutions.
- Lead strategic initiatives to revamp and improve the end-to-end user experience for internal and external stakeholders.
- Serve as a product-owner-style partner, eliciting business-level requirements, articulating system vision with wireframes, process diagrams, etc.
- Collaborate with cross-functional teams to identify, design, and implement technology solutions that support business strategy.
- Analyze business processes to identify opportunities for strategic improvements and operational efficiency.
- Develop and maintain documentation for systems architecture, workflows, and design decisions for both technical and business audiences.
- Coordinate with vendors and internal technology teams to ensure alignment on system functionality, enhancements, and support.
- Apply data analysis and metrics to inform strategic decisions, measure impact, and drive continuous improvement.
- Communicate effectively with stakeholders, leveraging meetings, documentation, and digital collaboration tools.
- Lead other initiatives and strategic projects as assigned.
- 3-5 years of experience as a business analyst, preferably in healthcare, insurance, digital health, employer benefits, and other related industries.
- Experience with software integration, system integration, and technologies including SQL queries, APIs, sFTP, etc.
- Strong design and user experience skills, with proficiency in tools such as Figma, Balsamiq, or similar for creating wireframes, mockups, and process flows.
- Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of moderate complexity.
- Creative curiosity and pragmatic innovation; understand current state and envision a path of improvement.
- Experience with Jira and Zendesk is a plus.
- Experience with JavaScript or other scripting languages is a plus.
Pay range: $75K - $85K
- Competitive annual salary
- 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
- Supplemental Life, AD&D and Short-Term Disability coverage options
- Discretionary time off
- Opportunity for rapid career progression
- Relocation assistance (if relocation is required)
- 3 months of paid parental leave and flexible return to work policy (after 12 months of employment)
- Work-from-home stipend for remote employees
- 401(k) account
Health insurance for the modern employee
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